Refund policy

Cancelling an order

Email us immediately if you would like to cancel an order and we will try to do so for you; however, once an order has been shipped it cannot be cancelled.

Exchanges / Returns

We know that you will love what you ordered but if something doesn't work out, we will gladly accept returns or exchanges for the same item within 14 days from the date of delivery as recorded by the shipping provider. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached, and you will also need the receipt or proof of purchase.

To initiate an exchange or return please contact us at Monarchbrandsus@gmail.com

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.

Due to hygienic reasons earrings do not qualify for an exchange or return.

All international sales are final.

Processing and Handling

Orders are processed within one to three days, but all orders are processed withing one to seven business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, and all orders include a tracking number.

Shipping Rates and Estimates

We offer free standard international shipping on all orders over $25 Before that is a flat rate a $5.99 from our suppliers to the following countries and regions: United States, Canada, the European Union, the United Kingdom, Australia, New Zealand and others worldwide. Shipping typically takes between 2 and 4 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.

Products are not considered to be missing until 6 weeks after shipment.

Please be aware that it is your responsibility to provide us with the correct delivery details. We ship to the customer address provided, and once shipped, we cannot take responsibility for lost items as a result of an incorrect shipping address. If you have entered an incorrect address contact us as soon as possible via our Contact Us page or via Monarchbrandsus@gmail.com

If you ordered several items, your order may be shipped in multiple boxes so they might not always arrive together on the same day. Please be patient, but if you are concerned refer to your tracking number to track your item. If this is not successful, please contact us via our Contact Us page or at Realegoodies@gmail.com and we will get back to you within 24 hours.